1,229 PETCT patients completed a patient satisfaction survey between January to June 2012. 93.6% of patients rated the service as Excellent or Very Good
Positive comments
In comparison to having MRI scan in hospital clinic, this experience was more professional, staff more considerate and attentive.
Bournemouth
Everything was fantastic and I appreciated all the help and kindness to me at this stressful time. Plymouth
I’d just like to comment on the friendly but professional manner of the staff I saw. Excellent reassurance and explanation of the procedure. Basildon
No one could ask for better service for which I say thank you. Addenbrookes
Negative comments
“When they were explaining the PET scan some words I didn’t understand.” Portsmouth
What we did - InHealth are aware that some of the terms used can be complex for people who do not have a medical background. The challenge for staff is to recognise the level of detail required by each individual to hit the correct balance without being patronising to patients. At the following Staff breifing session we have addressed the need to tailor communication to the correct level for every individual.
“Felt ‘rushed’. Staff not very ‘friendly’.” Basildon
What we did - InHealth are aware that every patient deserves the care and attention which we would expect to be given to ourselves or our relatives. However the very nature of the work with ionisation radiation poses a health risk to our staff if they are subject to excessive exposure.
A communication has been issued to remind staff of their responsibilities in addressing the needs and concerns of all of our patients. Explanation of their need for maintaining a safe working distance and brevity of conversation will help to dispel some of the potential misinterpretation between rudeness and safe working practice.
